Q: What are the dimensions of the grill?
A: 24.80” X 17.52” X 14.45” (w x h x d) (63.0 X 44.5 X 36.7cm)
Last updated: December 12, 2022 12:30
Q: How big is the grilling space?
A: The total cooking area is 256 square inches. The main cooking area is L14.7”x W13”, the height of total grilling space is 4.9”.
Last updated: December 12, 2022 12:30
Q: What is the hopper capacity?
A: 4 lbs
Last updated: December 12, 2022 12:30
Q: How much does the grill weigh?
A: 20.5kg / 45.10lbs
Last updated: December 12, 2022 12:30
Q: What are the electric requirements?
US - 100~120V, 60Hz, 230W, 3-Prong Grounded Plug AU - 220~240V, 50Hz, 235W, 3-Prong Grounded Plug
Last updated: December 12, 2022 12:30
Q: What’s the temperature range?
A: 180° - 500°F
Last updated: December 12, 2022 12:30
Q: How do I use the grill?
1) Plug the grill into an electrical outlet and fill the hopper with ASMOKE’S all-natural applewood pellets. 2) Dial-in desired temperature into the digital control board. 3) ASMOKE automatically ignites so you can start grilling right away.
Last updated: December 12, 2022 12:30
Q: Where can I use this grill?
You can use the ASMOKE grill in any backyard or outdoor space that has a power outlet.
Last updated: December 12, 2022 12:30
Q: What are the pellets made from?
Our pellets are made from all-natural, pure applewood — free of chemicals, additives, binding agents, and artificial flavorings.
Last updated: December 12, 2022 12:30
Q: Where are the pellets made?
We use 100% all-natural applewood pellets for fuel, sourced from fresh apple orchards. The apple trees are harvested, brought to our plant, and produced all in a few days to keep their freshness.
Last updated: December 12, 2022 12:30
Q: Can I use your grill with other pellets?
You can use any pellets on the ASMOKE grill, but we strongly recommend using our 100% natural applewood pellets.
Last updated: December 12, 2022 12:30
Q: What’s the power source of your grill?
ASMOKE grill uses electric power. Just plug into a power outlet and you’re good to go.
Last updated: December 12, 2022 12:30
Q: Will the wood pellets expire or do they have a shelf life?
Wood pellets don’t expire and should be good to burn, even after being adequately stored for a long time. It’s best to always store your pellets in a dry place. Too much moisture from a humid environment will make the wood less efficient and more dangerous to burn. Too much dirt or mud will have an odor when you burn the wood. Please keep your pellets clean, sealed and store your pellets in a dry, cool space. Do not place your pellets in an extremely hot space, as they may spontaneously ignite.
Last updated: December 12, 2022 12:30
Q: What’s the best way to store ASMOKE pellets?
Please make sure to seal the pellets and store them in a dry, cool place to prolong their freshness. Keep them away from extreme heat as they may ignite.
Last updated: December 12, 2022 12:30
Q: Can I build my own bundle beside the bundles you offer?
You could build your own bundle by adding one or multiple add-on pellets. For example, if you want to buy 2 grills and 2 packs of 20 lbs pellets, you could select the 2 pack perk and at checkout, you could choose one or multiple 5lbs or 20lbs pellets as your add on.
Last updated: December 12, 2022 12:30
Q: How do I buy it?
You can purchase the product on Indiegogo by claiming a Perk. 01. Review the list of perks on the right-side of our Indiegogo campaign page. 02. When you see a particular perk that you’re interested in, click on the perk itself. This will have selected the perk for you to continue with the contribution check out process
Last updated: December 12, 2022 12:30
Q: Which countries are you shipping to?
We are shipping to the U.S. (excluding Alaska, Hawaii and minor outlying islands), Canada (excluding Newfoundland, Cape Breton Island、LÎle d’Anticosti、Northwest Territories、Yukon、Nunavut), and Australia (excluding Tasmania, Western Australia, Northern Territory, Queensland, and South Australia). Shipping is free for orders in the U.S., USD $32 per grill to Australia, and USD $25 per grill to Canada.
Last updated: December 12, 2022 12:30
Q: What colors are available for the grill?
Asmoke grills are available in Apple Red, Tahoe Blue, Pine Green, and Cinder Black.
Last updated: December 12, 2022 12:30
Q: How do I clean the grill?
Use warm soapy water to wipe off extra grease. Do not use oven cleaner, abrasive cleaners or abrasive cleaning pads on the outside grill surfaces.
Last updated: December 12, 2022 12:30
Q: What is your return policy?
30 days unused. Must be in original packaging.
Last updated: December 12, 2022 12:30
Q: When will the first batch of orders ship?
Early July from local warehouses
Last updated: December 12, 2022 12:30
Q: Is it possible to change my order?
Yes, simply withdraw your original order, and claim another perk.
Last updated: December 12, 2022 12:30
Q: How can I exchange for a different color?
1) Need a different color? Just send us an email at [email protected]. We’ll place a new order and ship it to you via FREE Standard Delivery! Then, simply return your unwanted merchandise. 2) Another way is that we can send you the color of the cover and base you prefer, and you replace them yourself via instructions.
Last updated: December 12, 2022 12:30
Q: Is there a shipping fee?
Shipping is free for orders in the U.S., USD $32 per grill to Australia, and USD $25 per grill to Canada.
Last updated: December 12, 2022 12:30
Q: Do you offer a warranty?
5 years warranty
Last updated: December 12, 2022 12:30
Q: Where is your product made?
Our product is designed in the USA and made in one of the largest grills manufacturers in China.
Last updated: December 12, 2022 12:30
Q: What made you want to produce this product?
ASMOKE came into fruition from our longing for a better life and the pursuit of a healthier, more delicious BBQ taste. We insisted on using fruit trees as the first choice for burning pellets while providing a stylish, better quality, cost-effective grill.
Last updated: December 12, 2022 12:30
Q: Why are you crowdfunding?
We want to offer our early supporters who share our love for flavors the best possible price. We also want to give our supporters who love to cook a chance to create mouthwatering dishes at home to share with loved ones.
Last updated: December 12, 2022 12:30
How do I purchase less than 5 Applewod pellets?
You could claim any grill or grill set perks and choose any numbers of applewood pellets as an add on. You could choose from 5 lbs or 20 lbs packages.
Last updated: December 12, 2022 12:30
Can I use the grill for camping or tailgating?
For camping or tailgating, ASMOKE grills require either US - 100~120V, 60Hz, 235W, 2-Prong Grounded Plug, or AU - 220~240V, 60Hz, 230W, 3-Prong Grounded Plug. If you want to use the ASMOKE grill without a power outlet, it must be used with an inverter to convert 12V to 120V AC, which can last about 5 hours. Please note however, that our grills do not come with inverters.
Last updated: December 12, 2022 12:30
What is the U-shaped metal on the left side of the grill?
The U-shaped metal on the left side is designed to hang the meat probe.
Last updated: December 12, 2022 12:30
Can the grill surface design be updated with a backstop?
Yes, we’re including a backstop to the grilling surface to prevent food from being pushed off the rack.
Last updated: December 12, 2022 12:30
How do I purchase all the accessories since they are not available now?
Grill Cover: https://www.indiegogo.com/projects/2604138/x/20534048?secret_perk_token=09f18de8 Grill CoverX2:https://www.indiegogo.com/projects/2604138/x/20534048?secret_perk_token=2f7dcd02 Grill Cover+Carrying Bag: https://www.indiegogo.com/projects/2604138/x/20534048?secret_perk_token=ae538ef9 Carrying Bag: https://www.indiegogo.com/projects/2604138/x/20534048?secret_perk_token=403e6267 Carrying BagX2: https://www.indiegogo.com/projects/2604138/x/20534048?secret_perk_token=3d84abf0
Last updated: December 12, 2022 12:30
Why did the grill cover and carrying bag disappear from perk list?
All available perks will be listed under the “Perks” section on the campaign page at the end. If you prefer to purchase them with perks like before, we have created the secret perks for you, just simply click on each perk image to purchase.
Last updated: December 12, 2022 12:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.